Next Stone Slabs

15 YEAR LIMITED WARRANTY

CARE & MAINTENANCE GUIDE (UK)

This document sets out the Care & Maintenance guidance and the terms of the Next Stone Slabs 15 Year Limited Warranty.

This warranty applies to quartz slabs supplied by Next Stone Slabs Ltd (“Next Stone Slabs”, “we”, “us”, “our”) within the United Kingdom.

PART 1 – CARE & MAINTENANCE

Proper care is essential to maintain the appearance and performance of quartz surfaces.

1. Routine Cleaning

For daily cleaning:

  • Use warm water and a soft cloth or sponge.
  • Use mild, pH-neutral, non-abrasive household cleaners where required.
  • Dry with a clean soft cloth to avoid residue.

Clean spills promptly, particularly from wine, coffee, tea, oils, food colourings, and acidic substances.

Quartz surfaces do not require sealing.

2. Heat Protection

Quartz surfaces are heat resistant but not heatproof.

You must:

  • Use trivets, heat pads or protective mats under hot cookware.
  • Avoid placing hot pans directly onto the surface.
  • Avoid sudden or extreme temperature changes.

Damage caused by thermal shock or excessive heat is not covered by this warranty.

3. Avoiding Scratches & Impact Damage

Although highly scratch resistant, quartz is not scratch proof.

  • Always use chopping boards.
  • Do not cut directly on the surface.
  • Avoid dragging heavy or abrasive objects.
  • Take care with edges and corners.

Chipping and cracking caused by impact are not manufacturing defects.

4. Chemical Exposure

Avoid exposure to:

  • Paint removers and strippers
  • Bleach or high alkaline cleaners
  • Oven or drain cleaners
  • Permanent markers and strong solvents

If contact occurs, rinse immediately with plenty of water and clean with mild detergent.

5. Natural Characteristics

Quartz slabs contain natural quartz aggregates. The following are normal characteristics and not defects:

  • Variations in tone, colour and veining
  • Minor particulates or surface pattern variation
  • Differences between samples and supplied material

PART 2 – 15 YEAR LIMITED WARRANTY (UK)

1. Who This Warranty Applies To

This warranty applies:

  • To the original purchaser of the slab; and
  • Where the slab has been installed at a property within the United Kingdom; and
  • Where the slab has been fabricated and installed by a competent professional in accordance with industry standards.

This warranty is non-transferable.

2. Duration

This limited warranty is valid for 15 years from the date of installation, subject to proof of purchase and installation.

3. What Is Covered

Next Stone Slabs warrants that, at the time of supply, the quartz slab:

  • Is of satisfactory quality (as defined by the Consumer Rights Act 2015);
  • Is fit for its commonly supplied purpose; and
  • Is free from material manufacturing defects.

If a manufacturing defect becomes apparent within the 15-year period, we will, at our option:

  • Repair the defective material; or
  • Replace the slab with the same product (subject to availability); or
  • Replace with a product of similar specification and value if discontinued; or
  • Refund the original purchase price of the slab (at our discretion).

4. What Is Not Covered

This warranty does not cover:

Installation & Fabrication

  • Improper fabrication or installation.
  • Failure to follow industry installation standards.
  • Inadequate support, cabinetry or structural movement.

Damage After Supply

  • Impact damage, chipping or cracking.
  • Thermal shock or excessive heat exposure.
  • Chemical damage.
  • Abuse, misuse or negligence.
  • Failure to follow Care & Maintenance instructions.
  • Use outdoors unless explicitly approved in writing.

Normal Wear & Appearance

  • Surface scratches or scuffs from use.
  • Minor edge wear.
  • Natural variation in colour or pattern.
  • Fading due to UV exposure (unless specifically rated).

Associated Costs

Unless required by law, this warranty does not cover:

  • Removal or reinstallation costs.
  • Plumbing, electrical or tiling work.
  • Temporary accommodation or business interruption.
  • Consequential or indirect losses.

5. Relationship With UK Consumer Law

Nothing in this warranty limits or excludes statutory rights under:

  • The Consumer Rights Act 2015
  • The Sale of Goods Act 1979 (where applicable to trade contracts)
  • The Supply of Goods and Services Act 1982

If you are a consumer, you may have the right to:

  • Reject goods within 30 days if they are not of satisfactory quality;
  • Request repair or replacement;
  • Seek price reduction or final rejection in certain circumstances.

This warranty provides additional benefits and does not replace or restrict statutory rights.

6. Limitation of Liability (Business Customers)

Where the purchaser is acting in the course of business:

  • Our liability shall be limited to the value of the slabs supplied.
  • We shall not be liable for indirect or consequential loss, including loss of profit, business interruption or third-party claims.
  • Nothing excludes liability for death or personal injury caused by negligence or fraud.

7. Making a Warranty Claim

To make a claim, you must provide:

  1. Proof of purchase.
  2. Installation date and address.
  3. Details of the fabricator/installer.
  4. Description of the alleged defect.
  5. Photographs.
  6. Access for inspection if requested.

Claims must be submitted in writing to:

Next Stone Slabs Ltd
Unit 19 1-13 Adler Street,

London,

England, E1 1EG
info@nextstoneslabs.co.uk
01707 240391
Company Number: 16642494

We reserve the right to inspect and test the material before approving any claim.

8. Replacement Products

Due to natural material variation and production changes:

  • Replacement slabs may not be an exact colour or pattern match.
  • If the original product is discontinued, a similar alternative will be offered.

Replacement does not extend the original 15-year warranty period.

IMPORTANT

Failure to follow the Care & Maintenance guidance may invalidate this warranty.